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  • What are your cleaning service rates?
    Minimum of 2 hour cleaning service is the ideal for any home or establishment with a minimal areas to cover. The rate for 2 hours cleaning services is 35AED/ hour– every cleaning is a one of a kind task, but rest assured they all have the same outstanding results.
  • How can I get a cleaning service quote?
    We can offer you a free telephone estimate or you can submit request quote or use our online services and our dedicated staff will call in no time. However if it is a unique situation, then we will gladly give you a free site inspection. This will allow us to fully understand all of your cleaning requirements, expectations, and specifics. Get A Free Estimate!
  • Do I have to do anything before the cleaning?
    Not at all. This is why you have hired WOW Cleaning Services. "Please let us do the work for you, relax and enjoy the results".
  • How do we save and get the best cleaning hours?
    Maximum 3 hours service is the best and suitable timings to clean your house or office and any other services you need. You will get a complete and lowest rate of 35AED/ per hour on all cleaning services.
  • Are your cleaners trained and supervised?
    Our staff are put through our ongoing training programmes which are designed & delivered by a former hotel & hospital executive housekeeper. Our staff are supervised & secured 24 hours a day in our staff housing.
  • Do I need to provide my cleaning supplies and equipment?
    All supplies are provided by WOW Cleaning Services. Where safety regulations allow, we will be pleased to accommodate special requests to use your own preferred cleaning supplies. In emergency situations we use our own vacuum cleaner.
  • Do i have to be at home while you are cleaning?
    No you don't, but you have to provide us access to your premises or on your office.
  • How do you access my home or office?
    We access your property either with a key provided by you that we keep very safely in our office, or you can advise us of alternative arrangements, i.e. keeping a key with the security at your property.
  • Do i need to supply cleaning materials?
    Our rate will be a little bit higher if we supply the cleaning materials. We can call and give you a free calculations according to the materials we provide.
  • Will the maid/housekeeper clean my windows?
    In most cases no. However, we will recommend a professional window cleaner who can come to your premises and give you a free no-obligation cost to clean them. If you can provide the dimensions of the windows, including sizes, heights and width, and the number of windows, we can give you a general idea of the cost.
  • What if I need to cancel or reschedule my cleaning date or time?
    Please notify us within 48 hours in advance if you are a weekly, biweekly or monthly client.
  • Will I get the same cleaner every time?
    You will get the same cleaner every time if you request your cleaning service on the same day and time every week and WOW Cleaning Services has advised you that this slot is free. If your chosen employee is going on leave we will train a replacement to work in their place at our cost. If your chosen employee is sick we will call with the offer of a replacement.
  • At what time will the staff of Orchids Cleaning Service be at my house?
    Our normal work days are Saturday to Thursday from 9:00 a.m. to 6:00 p.m., although these hours may be adjusted slightly to meet your individual needs. While it is not always possible to give a specific time when we will be at your home, we will make every effort to adjust our schedule to meet your needs. Please call our office 48 hours in advance, if possible, so that we may best accommodate you.
Billing
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Customer Care

We've created a set of online Customer Care tools so you can easily manage your cleaning appointments, tell your friends about us, or quickly submit feedback about your recent clean.

Payments Accepted

Payment will be collected by the cleaners upon completion of the service and issue a receipt upon payment.

Cancellation Policy

Call our customer service online 2hours prior to your cancellation and rebooking.

Minimum Cleaning hours

2 Hours

WOW Cleaning Services
Satisfaction Guarantee

Why choose WOW Cleaning?

Why you should choose WOW Cleaning Services?

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Our teams are rewarded for positive customer feedback using our Pay for Performance Program which encourages consistency, high quality cleans and happy employees. This program is part of the Clean Way, ensuring our teams provide you with the best natural clean possible.

 

We Love Feedback

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Is there something we can do better? Customer feedback is highly valued and always welcomed. Let us know how we did.

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Customer Care Tools

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Thanks to our loyal customer base, WOW Cleaning Services has been able to grow our natural cleaning service into one of the most popular eco-friendly home cleaning businesses around! We've created a set of online Customer Care tools so you can easily manage your cleaning appointments, tell your friends about us or quickly submit feedback about your recent clean.

Any Doubts

No problem, we are here to help!

056 626 3752

Contact Us

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